FAQ

Frequently Asked Questions (FAQ)

1. General Questions

Q1: What is Fest Kart Shopping?

Fest Kart Shopping is an online shopping platform offering trendy fashion, accessories, and unique print-on-demand (POD) products. Our goal is to become India’s No.1 online shopping store, like Amazon & Flipkart.

Q2: Who is the founder of Fest Kart Shopping?

Fest Kart Shopping was founded by Divaker N. Jha and is supported by Grown Digital Marketing Company.

Q3: Where is Fest Kart Shopping based?

We are an Indian e-commerce platform serving customers across India.

Q4: What kind of products do you sell?

We sell:

Clothing: Round-neck T-shirts, oversized T-shirts, polo-neck T-shirts, boxer shorts, lowers, etc.
Accessories: Leather belts, purses (male & female).
Print-on-Demand (POD) Products: Customized T-shirts and mugs.
Madhubani Art Collection: Madhubani painting T-shirts, sarees, kurtas, and home décor.

Q5: Do you have a physical store?

No, we are an online-only store, ensuring the best prices and a seamless shopping experience for our customers.

2. Ordering & Payments

Q6: How do I place an order?

Simply follow these steps:

Browse products on our website www.festkartshopping.com.
Add your desired items to the cart.
Proceed to checkout and enter your shipping details.
Make payment using available options.
You will receive an order confirmation via email/WhatsApp.

Q7: What payment methods do you accept?

We accept:
✔ Credit/Debit Cards (Visa, MasterCard, Rupay, etc.)
✔ UPI (Google Pay, PhonePe, Paytm, etc.)
✔ Net Banking
✔ PayPal (for international payments)
✔ Cash on Delivery (COD) – Available for select products

Q8: Can I modify or cancel my order after placing it?

Yes, you can modify or cancel your order within 24 hours of placing it. Once your order is processed, cancellations will not be possible.

Q9: How do I apply a discount code or coupon?

During checkout, enter the promo code in the "Apply Coupon" section, and the discount will be applied automatically.

3. Shipping & Delivery

Q10: Do you offer nationwide delivery?

Yes, we deliver across India. We are working on expanding our international shipping services soon.

Q11: How long does shipping take?

Standard Delivery: 5-7 business days
Express Delivery: 2-4 business days (extra charges may apply)

Q12: What are the shipping charges?

Standard Delivery: Free on orders above ₹999
Below ₹999: A small shipping fee applies
Express Delivery: Additional charges based on location

Q13: How can I track my order?

Once your order is shipped, you will receive a tracking ID via email/WhatsApp. You can track it on our Order Tracking page.

Q14: What happens if my order is delayed?

If your order is delayed beyond the estimated delivery date, please contact us at festkartshopping@gmail.com or WhatsApp +91 84342 83488.

4. Returns, Refunds & Exchanges

Q15: What is your return policy?

We offer 7-day easy returns on most products. Items must be unused, in their original packaging, and with tags intact.

Q16: How do I request a return?

Go to the Return Request page on our website.
Enter your order details.
Choose the reason for return and submit the request.
Our team will arrange a pickup, and after verification, the refund or replacement will be processed.

👉 If this process is not working, call or WhatsApp our customer support team at +91 84342 83488 with your Product Order ID for assistance.

Q17: What items are non-returnable?

Custom Print-on-Demand (POD) products
Madhubani paintings and handmade art
Items damaged due to customer mishandling

Q18: How long does it take to process a refund?

Refunds are processed within 7-10 business days after the return is verified. The amount will be credited back to your original payment method.

5. Print-on-Demand (POD) & Custom Orders

Q19: What is Print-on-Demand (POD)?

POD allows you to order customized T-shirts, mugs, and merchandise with unique prints or personal designs.

Q20: Can I get my own design printed?

Yes! Share your design on our official WhatsApp number (+91 84342 83488) along with the T-shirt link, and discuss size and printing type with our customer support team.

Q21: How long does it take to receive a custom POD order?

Custom POD orders take 7-10 business days to process and deliver.

Q22: Can I return or exchange a custom POD product?

No, custom-made products are non-returnable and non-refundable, unless there is a printing defect.

6. Customer Support & Contact

Q23: How can I contact customer support?

You can reach us via:
📧 Email: festkartshopping@gmail.com
📞 WhatsApp: +91 84342 83488

Q24: What are your customer support hours?

Our support team is available Monday-Saturday, 10:00 AM - 7:00 PM (IST).

Q25: Do you have a loyalty program or rewards?

We are working on launching a Fest Kart Shopping Rewards Program soon! Stay tuned for exciting benefits.

7. Fest Kart Shopping’s Future Vision

Q26: What are Fest Kart Shopping’s future plans?

We aim to become India’s leading online shopping platform, like Amazon & Flipkart, by expanding into multiple product categories, improving delivery services, and creating a trusted marketplace for sellers and buyers.

Q27: Will you introduce more product categories?

Yes! We plan to expand into electronics, home decor, lifestyle products, and more in the future.

Q28: Can sellers register and sell on Fest Kart Shopping?

We are planning to introduce a seller marketplace soon, where vendors can list and sell their products on our platform.

Still have questions?

🚀 Shop now & be part of the Fest Kart Shopping journey! 🌐 www.festkartshopping.com