Return & Exchange Policy

🛍️ Fest Kart Shopping – Return & Exchange Policy

At Fest Kart Shopping, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy to ensure a smooth shopping experience.

🔄 Return & Exchange Eligibility

✅ Timeframe: Returns and exchanges must be requested within 7 days of delivery.
✅ Condition: Items must be unused, unwashed, and in original packaging with all tags attached.
✅ Eligible Products: Most products are eligible for return, except for:

  • Personalized or custom-printed items (unless defective).
  • Innerwear and accessories (for hygiene reasons).
    ✅ Reason for Return: Returns will be accepted for:
  • Wrong product or size received.
  • Defective, damaged, or poor-quality items.
  • Manufacturing defects.

📦 How to Request a Return or Exchange?

1️⃣ Go to the Return Request Page: Fill out the return request form with your order details and reason for return/exchange.
2️⃣ Approval & Pickup: Our team will review your request and arrange a pickup if eligible.
3️⃣ Verification Process: After receiving and inspecting the item, we will approve the return/exchange.
4️⃣ Refund or Replacement:

  • Refunds will be processed within 5-7 business days after approval.
  • Exchanges will be shipped within 2-3 business days after verification.

📢 Alternative Method: If the online request is not working, contact our customer support via WhatsApp or call with your order ID for assistance.

💰 Refund Policy

  • Mode of Refund: Refunds will be credited to your original payment method (UPI, Bank Transfer, Credit/Debit Card, or Wallet).
  • Processing Time: Refunds may take 5-7 business days to reflect in your account.
  • Non-Refundable Items:
    • Shipping charges are non-refundable.
    • Custom-printed or personalized products are not eligible for refunds unless defective.

📩 Need Help? Contact Us!

📧 Email: festkartshopping@gmail.com
📞 WhatsApp/Call: +91 84342 83488

We are here to make your shopping experience stress-free! 🛒😊