Return & Exchange Policy
🛍️ Fest Kart Shopping – Return & Exchange Policy
At Fest Kart Shopping, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy to ensure a smooth shopping experience.
🔄 Return & Exchange Eligibility
✅ Timeframe: Returns and exchanges must be requested within 7 days of delivery.
✅ Condition: Items must be unused, unwashed, and in original packaging with all tags attached.
✅ Eligible Products: Most products are eligible for return, except for:
- Personalized or custom-printed items (unless defective).
- Innerwear and accessories (for hygiene reasons).
✅ Reason for Return: Returns will be accepted for: - Wrong product or size received.
- Defective, damaged, or poor-quality items.
- Manufacturing defects.
📦 How to Request a Return or Exchange?
1️⃣ Go to the Return Request Page: Fill out the return request form with your order details and reason for return/exchange.
2️⃣ Approval & Pickup: Our team will review your request and arrange a pickup if eligible.
3️⃣ Verification Process: After receiving and inspecting the item, we will approve the return/exchange.
4️⃣ Refund or Replacement:
- Refunds will be processed within 5-7 business days after approval.
- Exchanges will be shipped within 2-3 business days after verification.
📢 Alternative Method: If the online request is not working, contact our customer support via WhatsApp or call with your order ID for assistance.
💰 Refund Policy
- Mode of Refund: Refunds will be credited to your original payment method (UPI, Bank Transfer, Credit/Debit Card, or Wallet).
- Processing Time: Refunds may take 5-7 business days to reflect in your account.
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Non-Refundable Items:
- Shipping charges are non-refundable.
- Custom-printed or personalized products are not eligible for refunds unless defective.
📩 Need Help? Contact Us!
📧 Email: festkartshopping@gmail.com
📞 WhatsApp/Call: +91 84342 83488
We are here to make your shopping experience stress-free! 🛒😊